GUARANTEE & FAQ

This shop is exclusively for South African shoppers although I do ship worldwide, and international shoppers are welcome at my Etsy store!

 


QUALITY GUARANTEE & AFTER SALE SUPPORT

 

Customer care is at the top of my list (literally)! As the creator of fanciful beasts, I take great care in ensuring that every single product is soundly constructed and well-finished. You can rest assured that careful consideration is also taken when packaging your parcel for shipping, and that I consider it obligatory to always keep an open communication line with my customers. Each one of you plays a special role in helping me keep the menagerie alive and in return, I offer unlimited after-sale support. You’re invited to contact me with any questions or concerns at any time!

Contact form: Click here

Email: Hello@Projectarian.com

 


 

RETURNS & CANCELLATIONS

 

I gladly accept returns, with a money-back guarantee on any of the following grounds:

  • product does not match the description
  • product is not fit for its intended purpose
  • product is of unsatisfactory quality

Since I endeavor to ship your parcel to you swiftly, any cancellations should be made within a few hours if you need to cancel your order for any reason.

Shipping is non-refundable and return shipping costs will borne by the buyer.

Products must be returned in their original condition.

 

 


SHIPPING

 

LOCAL PICKUP

To avoid shipping fees, you’re welcome to collect your parcel from me! I live in Leisure Bay (KZN), so if you’re nearby and able to collect, please contact me for arrangements before paying for your order! Collection can be arranged from Port Edward, spanning all the way to Port Shepstone. I also travel to Durban once a month for the I Heart market, where collections can be arranged.

 

LOCAL POSTAGE

R65 – R175, depending on your purchase.

Smaller parcels take 3-5 working days @R65.00

Larger parcels are mailed overnight, counter to counter via SAPO, from R100+. Allow 1 extra day for outlying areas.

 

 

INTERNATIONAL POSTAGE

Flat rate of R280.00

Takes 10-14 working days.

 

Shipping prices will be displayed in your shopping cart before checkout.

All shipping includes a tracking number. Track your parcel here.

Shipping does not include insurance. Please contact me if you’d like to purchase insurance on high value parcels.

 


 

FAQ: CROCHET PATTERNS

 

I just purchase a pattern but I can’t find it.

As soon as your payment is made, you’ll automatically get an Receipt from hello@Projectarian.com, delivered to the email address you entered at Checkout. There is a link in that receipt which you can click to download your pattern.

If you can’t find that email, please login to your Account and click on Downloads, where you’ll see a list of the patterns you’ve purchased.

 

I accidentally deleted my pattern file from my computer.

You can download your pattern an unlimited number of times once you’ve purchased it. Login to your Account and click on Downloads to find all the patterns you’ve purchased.

 

 

 


CUSTOM ORDERS

Custom commissions are welcome!

Custom requests may only include variations of existing Projectarian designs. You may request for any creature from my existing range to be made to your exact specifications! You can view the entire range in the Gallery, and check out new releases in the Shop.

 


 

MORE QUESTIONS?

 

If you have any other questions or concerns, don’t hesitate to contact me!